{"id":687,"date":"2025-06-06T19:51:49","date_gmt":"2025-06-06T19:51:49","guid":{"rendered":"https:\/\/creationjade2.wpenginepowered.com\/faq\/"},"modified":"2026-09-10T03:17:24","modified_gmt":"2026-09-10T03:17:24","slug":"faq","status":"publish","type":"page","link":"https:\/\/creationsjade.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"687\" class=\"elementor elementor-687 elementor-425\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fdf830 e-flex e-con-boxed e-con e-parent\" data-id=\"6fdf830\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-391b367 elementor-widget elementor-widget-html\" data-id=\"391b367\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>\ndocument.addEventListener('click', function (e) {\n  var btn = e.target.closest('.faq-wrapper .faq-question');\n  if (!btn) return;\n\n  \/\/ on laisse le JS du shortcode finir son toggle, puis on ferme les autres\n  setTimeout(function () {\n    document.querySelectorAll('.faq-wrapper .faq-question').forEach(function (other) {\n      if (other === btn) return;\n      other.setAttribute('aria-expanded', 'false');\n      var panel = document.getElementById(other.getAttribute('aria-controls'));\n      if (panel) panel.hidden = true;\n    });\n  }, 0);\n});\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f460130 elementor-widget elementor-widget-shortcode\" data-id=\"f460130\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"faq-wrapper\"><div class=\"faq-section\"><h3 class=\"faq-section-title\">FREQUENTLY ASKED QUESTIONS<\/h3><div class=\"faq-accordion\"><div class=\"faq-item\"><button class=\"faq-question\" aria-expanded=\"false\" aria-controls=\"faq-item-0-716981548\">What is the minimum order quantity?<\/button><div id=\"faq-item-0-716981548\" class=\"faq-answer\" hidden><div class=\"qa reveal\">\n<div class=\"body\">\n<div class=\"a\">The minimum order is 24 units. We can accommodate our loyal clients if you need less. Tell us about your project and we&#8217;ll confirm what applies.<\/div>\n<\/div>\n<\/div>\n<div class=\"qa reveal\"><\/div>\n<\/div><\/div><div class=\"faq-item\"><button class=\"faq-question\" aria-expanded=\"false\" aria-controls=\"faq-item-1-322995081\">What are your production lead times?<\/button><div id=\"faq-item-1-322995081\" class=\"faq-answer\" hidden><div class=\"qa reveal\">\n<div class=\"body\">\n<div class=\"a\">Lead time depends on the product, quantity and technique. In general, allow 15 to 20 business days after you approve your proof. Rush options are available.<\/div>\n<\/div>\n<\/div>\n<div class=\"qa reveal\"><\/div>\n<\/div><\/div><div class=\"faq-item\"><button class=\"faq-question\" aria-expanded=\"false\" aria-controls=\"faq-item-2-1658438147\">How does logo customization work?<\/button><div id=\"faq-item-2-1658438147\" class=\"faq-answer\" hidden><div class=\"qa reveal\">\n<div class=\"body\">\n<div class=\"a\">Send us your logo in a vector format (.ai, .eps or .pdf), and our team prepares a visual proof before production. If your file needs cleanup, we&#8217;ll help.<\/div>\n<\/div>\n<\/div>\n<div class=\"qa reveal\"><\/div>\n<\/div><\/div><div class=\"faq-item\"><button class=\"faq-question\" aria-expanded=\"false\" aria-controls=\"faq-item-3-1345013958\">Which decoration techniques do you offer?<\/button><div id=\"faq-item-3-1345013958\" class=\"faq-answer\" hidden><p>Embroidery, screen printing, digital printing, engraving and transfers, depending on the product and the look you want. We&#8217;ll advise the best option.<\/p>\n<\/div><\/div><div class=\"faq-item\"><button class=\"faq-question\" aria-expanded=\"false\" aria-controls=\"faq-item-4-1090466071\">Will I see a proof before production?<\/button><div id=\"faq-item-4-1090466071\" class=\"faq-answer\" hidden><div class=\"qa reveal\">\n<div class=\"body\">\n<div class=\"a\">Yes. No production starts without your approval of a visual proof, and a sample when needed.<\/div>\n<\/div>\n<\/div>\n<div class=\"qa reveal\"><\/div>\n<\/div><\/div><div class=\"faq-item\"><button class=\"faq-question\" aria-expanded=\"false\" aria-controls=\"faq-item-5-1078736294\">What if a product is defective or damaged?<\/button><div id=\"faq-item-5-1078736294\" class=\"faq-answer\" hidden><p>Contact us quickly with a photo and your order number and we&#8217;ll find a solution, replacement or fix.<\/p>\n<\/div><\/div><div class=\"faq-item\"><button class=\"faq-question\" aria-expanded=\"false\" aria-controls=\"faq-item-6-36939295\">Can I change my order after placing it?<\/button><div id=\"faq-item-6-36939295\" class=\"faq-answer\" hidden><div class=\"qa reveal\">\n<div class=\"body\">\n<div class=\"a\">As long as production hasn&#8217;t started, changes are often possible. Contact us as early as you can.<\/div>\n<\/div>\n<\/div>\n<div class=\"qa reveal\"><\/div>\n<\/div><\/div><div class=\"faq-item\"><button class=\"faq-question\" aria-expanded=\"false\" aria-controls=\"faq-item-7-2030841202\">How do I get a price or a quote?<\/button><div id=\"faq-item-7-2030841202\" class=\"faq-answer\" hidden><div class=\"qa reveal\">\n<div class=\"body\">\n<div class=\"a\">Click &#8220;Request a quote&#8221;, describe your project (product, quantity, logo) and a team member will get back to you quickly with a proposal.<\/div>\n<\/div>\n<\/div>\n<div class=\"qa reveal\"><\/div>\n<\/div><\/div><div class=\"faq-item\"><button class=\"faq-question\" aria-expanded=\"false\" aria-controls=\"faq-item-8-369260125\">Do you ship across Quebec and Canada?<\/button><div id=\"faq-item-8-369260125\" class=\"faq-answer\" hidden><p>Yes, we ship across Quebec and Canada. We also serve the regions around our branches, in the Eastern Townships and Abitibi.<\/p>\n<\/div><\/div><div class=\"faq-item\"><button class=\"faq-question\" aria-expanded=\"false\" aria-controls=\"faq-item-9-2092445588\">Can I order a sample?<\/button><div id=\"faq-item-9-2092445588\" class=\"faq-answer\" hidden><div class=\"qa reveal\">\n<div class=\"body\">\n<div class=\"a\">In many cases, yes: we can provide a sample or test product before running a large quantity. Just ask when requesting your quote.<\/div>\n<\/div>\n<\/div>\n<div class=\"qa reveal\"><\/div>\n<\/div><\/div><\/div><\/div><\/div>    <script>\n        document.addEventListener(\"DOMContentLoaded\", function () {\n            document.querySelectorAll('.faq-question').forEach(btn => {\n                btn.addEventListener('click', function () {\n                    const expanded = this.getAttribute('aria-expanded') === 'true';\n                    this.setAttribute('aria-expanded', !expanded);\n\n                    const answer = document.getElementById(this.getAttribute('aria-controls'));\n                    if (answer) {\n                        answer.hidden = expanded;\n                    }\n                });\n            });\n        });\n    <\/script>\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-687","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Cr\u00e9ations Jade<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/creationsjade.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Cr\u00e9ations Jade\" \/>\n<meta property=\"og:url\" content=\"https:\/\/creationsjade.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Cr\u00e9ations Jade\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-10T03:17:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/creationsjade.com\/wp-content\/uploads\/2025\/06\/creation-jade.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/creationsjade.com\\\/en\\\/faq\\\/\",\"url\":\"https:\\\/\\\/creationsjade.com\\\/en\\\/faq\\\/\",\"name\":\"FAQ - Cr\u00e9ations Jade\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/creationsjade.com\\\/en\\\/#website\"},\"datePublished\":\"2025-06-06T19:51:49+00:00\",\"dateModified\":\"2026-09-10T03:17:24+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/creationsjade.com\\\/en\\\/faq\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/creationsjade.com\\\/en\\\/faq\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/creationsjade.com\\\/en\\\/faq\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/creationsjade.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/creationsjade.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/creationsjade.com\\\/en\\\/\",\"name\":\"Cr\u00e9ations Jade\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/creationsjade.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/creationsjade.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/creationsjade.com\\\/en\\\/#organization\",\"name\":\"Cr\u00e9ations Jade\",\"url\":\"https:\\\/\\\/creationsjade.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/creationsjade.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/creationsjade.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/creation-jade-logo.svg\",\"contentUrl\":\"https:\\\/\\\/creationsjade.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/creation-jade-logo.svg\",\"width\":595,\"height\":596,\"caption\":\"Cr\u00e9ations Jade\"},\"image\":{\"@id\":\"https:\\\/\\\/creationsjade.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - Cr\u00e9ations Jade","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/creationsjade.com\/en\/faq\/","og_locale":"en_US","og_type":"article","og_title":"FAQ - Cr\u00e9ations Jade","og_url":"https:\/\/creationsjade.com\/en\/faq\/","og_site_name":"Cr\u00e9ations Jade","article_modified_time":"2026-09-10T03:17:24+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/creationsjade.com\/wp-content\/uploads\/2025\/06\/creation-jade.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/creationsjade.com\/en\/faq\/","url":"https:\/\/creationsjade.com\/en\/faq\/","name":"FAQ - Cr\u00e9ations Jade","isPartOf":{"@id":"https:\/\/creationsjade.com\/en\/#website"},"datePublished":"2025-06-06T19:51:49+00:00","dateModified":"2026-09-10T03:17:24+00:00","breadcrumb":{"@id":"https:\/\/creationsjade.com\/en\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/creationsjade.com\/en\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/creationsjade.com\/en\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/creationsjade.com\/en\/"},{"@type":"ListItem","position":2,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/creationsjade.com\/en\/#website","url":"https:\/\/creationsjade.com\/en\/","name":"Cr\u00e9ations Jade","description":"","publisher":{"@id":"https:\/\/creationsjade.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/creationsjade.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/creationsjade.com\/en\/#organization","name":"Cr\u00e9ations Jade","url":"https:\/\/creationsjade.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/creationsjade.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/creationsjade.com\/wp-content\/uploads\/2025\/06\/creation-jade-logo.svg","contentUrl":"https:\/\/creationsjade.com\/wp-content\/uploads\/2025\/06\/creation-jade-logo.svg","width":595,"height":596,"caption":"Cr\u00e9ations Jade"},"image":{"@id":"https:\/\/creationsjade.com\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/creationsjade.com\/en\/wp-json\/wp\/v2\/pages\/687","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/creationsjade.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/creationsjade.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/creationsjade.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/creationsjade.com\/en\/wp-json\/wp\/v2\/comments?post=687"}],"version-history":[{"count":4,"href":"https:\/\/creationsjade.com\/en\/wp-json\/wp\/v2\/pages\/687\/revisions"}],"predecessor-version":[{"id":956,"href":"https:\/\/creationsjade.com\/en\/wp-json\/wp\/v2\/pages\/687\/revisions\/956"}],"wp:attachment":[{"href":"https:\/\/creationsjade.com\/en\/wp-json\/wp\/v2\/media?parent=687"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}